- Shipping & Returns
All orders are shipped within one business day. In rare circumstances, it may take up to two business days in some cases.
Heavy, bulkier items such as the Bio Bidet IB 835 Integrated Bidet & Toilet will be shipped via White Glove Delivery Service. Please see special Bio Bidet IB 835 shipping and return policies.
Everything in our store includes FREE UPS Ground shipping to the 48 states. Orders to Alaska and Hawaii are subject to a flat shipping charge of $40. Expedited shipping options are available at checkout.
FREE UPS or US Postal Service shipping to Canada. You can choose your preferred shipping method at checkout. We recommend US Post to Canada to avoid brokerage fees.
International Customers - please click here
Orders are shipped primarily via UPS Ground. Depending on your location, UPS Ground will take approximately 2 to 7 business days. FedEx and USPS Priority Mail may also be used as an alternate shipping method.
Tracking numbers will be e-mailed to you when your bidet has shipped.
Bidets are personal hygienic devices. As such, bidets which have been installed and/or used cannot be returned. However - some bidets come with a 30 Day Trial and of course those seats can be returned for any reason, used or not. You can learn more about our 30 Day Trial here.
A return merchandise authorization (RMA) will need to be obtained from us, prior to returning the shipment. Items must be returned in their original packaging, and all accessories and installation parts must be included or a 15% re-stocking fee will apply. The eligible return period for all products shall expire after 60 days.
The issue most often cited for a return request is not fitting on the toilet. On each of our product pages, we have included product specification sheets and a "Will This Bidet Seat Fit My Toilet" guide to assist you in making this determination. Please feel free to call us before placing your order so we can assist you. If you notice fitting issues after receiving your bidet, please call us immediately and we will help you resolve. Read our testimonials to hear about our exceptional Customer Care Team - we have never left our customers in a bad or unfair situation, and we never will.
At bidetsPLUS, we strive to provide exceptional customer care. If you have any questions before or after receiving your shipment, please contact us. Your satisfaction is our #1 priority.
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