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Shipping Policy

The Bio Bidet IB 835 includes free delivery service which will be shipped with Roadrunner Transportation Systems (www.rrts.com).  Your order will be shipped within 2 business days, and transit time will be approximately 5 - 10 business days.  The carrier will contact customer in advance of delivery, to schedule a delivery appointment.  Delivery appointments and customer signature are required.

If unit is damaged upon delivery, customer should report damage to the driver and reject delivery.  Signing off on the Bill of Lading indicates goods were received in good condition without damage.  Any claims for defective/damaged units must be made within 5 days of delivery.


Return Policy

All sales on the Bio Bidet IB 835 will be final, and no returns will be allowed.  This is due to the difficulty and high cost of successfully shipping a bulky and fragile product, which is made of vitreous china.  Detailed measurements of the product are available on our product page.  Please measure carefully to ensure there will be adequate clearance to install the product in your home.  Returns will not be accepted for any reason - including reasons due to, but not limited to, size, measurements, not fitting, or the customer changing their mind.


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