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Shipping Policy

The Bio Bidet IB 835 includes free delivery service which will be shipped with Roadrunner Transportation Systems (www.rrts.com).  Your order will be shipped within 2 business days, and transit time will be approximately 5 - 10 business days.  The carrier will contact customer in advance of delivery, to schedule a delivery appointment.  Delivery appointments and customer signature are required.

If unit is damaged upon delivery, customer should report damage to the driver and reject delivery.  Signing off on the Bill of Lading indicates goods were received in good condition without damage.  Any claims for defective/damaged units must be made within 5 days of delivery.


Return Policy

The Bio Bidet IB 835 can be returned as long as the product is in new and re-saleable condition.  We will issue a Return Merchandise Authorization (RMA) number for return, and schedule a pick-up appointment for you.  The same shipping carrier - Roadrunner Transportation Systems, will be used for pick-up.  Items cannot be shipped back using any other carrier due to the fragile nature of the product (vitreous china).  Pick up appointment shall be set within 15 days of original delivery date to be eligible for refund.  Customer will be responsible for return pick-up and shipping fees, which will be deducted from the refund amount.

All product returns must be received in original packaging, unused.  Customer shall be responsible for packing return shipment to avoid damage during transit.  Returned items which arrive damaged will incur a separate re-stocking fee.


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