null

How to Troubleshoot the Brondell Swash 1400

Has your Brondell Swash 1400 been acting abnormally?

There are many reasons why this may happen, but the good news is that often, the problem you’re faced with is simple enough for you to solve it by yourself - and in today’s article, we’ll teach you exactly how you can do so.

The first thing you need to do if your luxury bidet seems to have a problem is go over a quick troubleshooting checklist.

So, take a good look at the bidet and make sure that:

   - The Swash is connected to power and the outlet that you’re using is working properly
  - The reset button on the GFCI outlet is working
  - The remote control has fresh batteries, that are installed correctly
  - The main water supply valve is open
  - The seat isn’t on Eco Mode
  - There aren’t any leaks coming from the hoses or water supply
  - The Mesh Filter is clean and doesn’t have any build-up or debris


After checking all of the items above, you’ll have a better understanding of what the issue is, and you can identify and try the corresponding solution:

1.  The Seat Isn’t Working

   This might happen because…
     - The bidet isn’t plugged in
     - There is no source of power for the Swash to work
     - The incoming water is too hot
     - The Seat Sensor isn’t activated
  To solve the problem, you should…
     - Make sure the bidet is plugged in.
     - Check and reset the GFCI outlet.
     - If necessary, replace the Remote Control batteries.
     - Make sure the bidet seat is connected to the cold water supply.
     - Adjust your sitting position, in order to completely cover the Seat Sensor. Then, override the sensor.


2.  The Product Shut Off While You Were Using It

   This might happen because…
     - The washing time exceeded the cycle time
     - There was a power failure
     - The water supply was too hot
  To solve the problem, you should…
     - Press the wash button during the cycle, in order to extend the time it goes for.
     - Check and reset the GFCI outlet.
     - Make sure the Swash is only connected to the cold water supply.


3.  The Water Flow or Spray Pressure Is Too Low

   This might happen because…
     - The filter is clogged
     - The water supply valve isn’t fully opened
     - The nozzles are dirty
     - There is a problem with the external bidet filter
     - The pressure and wide spray settings aren’t well adjusted
  To solve the problem, you should…
     - Remove, clean, and reinstall the mesh filter.
     - Check that the water supply valve is fully open.
     - Clean the nozzles.
     - In case you have an external bidet filter, check its current state and, if necessary, replace it.
     - Use the remote control to adjust the water pressure and wide spray settings.


4. The Nozzles Aren’t Working Properly

   This might happen because…
     - The nozzles are dirty
     - The filter is clogged
     - The water pressure is too low
     - There is a problem with the external bidet filter
  To solve the problem, you should…
     - Clean the nozzles.
     - Remove and clean the mesh filter.
     - Make sure the water supply valve is fully open.
     - In case you have an external bidet filter, check and, if necessary, replace it.


5.  The Seat Isn’t Heated

   This might happen because…
     - The seat temperature is set to ‘Off’
  To solve the problem, you should…
     - Check that the Seat temperature setting is on (if there is no light, it’s off).


6.  The Bidet Wash Feature Isn’t Working Properly

   This might happen because…
     - The body sensor can’t detect that you’re sitting on the Swash
  To solve the problem, you should…
     - Adjust your sitting position to fully cover the sensor.
     - Override the sensor.


7.  The Water Spray Isn’t Heated

   This might happen because…
     - The water temperature is set to ‘Off’
     - The resettable fuse is blown
  To solve the problem, you should…
     - Make sure that the water temperature setting is on.
     - The bimetal resettable fuse may blow if the temperature exceeds the normal level. If this happens, an error message will pop up until the bidet cools down, after which the fuse will automatically reset.


8.  The Water Flows Before or After You Use the Bidet

   This might happen because…
     - There’s water coming from the nozzles
  To solve the problem, you should…
     - You don’t need to do anything, as this isn’t actually a malfunction.
     - The water that comes out between the nozzles before or after a wash cycle is the self-clean cycle. There might also be residual water that drips for several seconds after a wash, self-clean, or nozzle sterilization cycle.


9.  There Are Water Leaks From Areas Other Than the Nozzles

   This might happen because…
     - There’s water leaking from the t-valve, bidet hose connection, under the seat, or behind it
  To solve the problem, you should…
     - Make sure that the rubber gasket is inserted correctly into the T-valve, which is when the flat side is down and the lip is pointing up, towards the toilet tank connection. Finish off by firmly tightening the connector.
     - Ensure that the bidet hose is correctly connected and tight, check any rubber washers, and make sure not to over tighten any piece of the device.
     - Check if there is anything between the mesh filter and the bidet. Remove the filter and check if it is damaged. If not, clean and reinstall it.
     - Check the water tank plug in the back of the seat.
     - Here are the instructions on how to install the Brondell Swash 1400 for your reference.


What If These Solutions Don’t Work?

In most cases, the instructions we described for each problem should be enough to fix your Brondell Swash 1400.

However, your bidet’s malfunctions can sometimes be more complicated than they initially look like and when that happens, your best option is to get professional assistance.  Give us a call or send us an email and start enjoying your bidet seat again!

 

See Our Products     More Bidet Articles