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How to Troubleshoot the Bio Bidet BB 2000

A luxury bidet like the Bio Bidet BB 2000 can be a big investment, so it’s perfectly normal that you get a bit nervous when faced with a malfunction. The good news is that many problems you might encounter are extremely easy to solve.

The following guide will help you identify six issues you might experience with your Bio Bidet BB 2000, as well as teach you how to troubleshoot the device in case anything starts acting unusually.

By properly going through the steps we describe, you’ll be able to pinpoint what the exact error might be and fix it in no time, so read on!

1.  The Washing Water Doesn’t Spray

   This might happen because…
     - The water tank isn’t full
     - The shut-off valve is closed
     - There is freezing occurring either inside the main unit or the water supply pipe
  To solve the problem, you should...
     - Wait for about a minute after you first your desired washing button.
     - Press that same button again.
     - Turn on the shut-off valve in order for it to open.
     - Heat the room for about two hours before you use the bidet ( operating the unit while some parts are frozen will cause a malfunction)


2.  The Unit Isn’t Operating

   This might happen because…
     - The device’s power cord is disconnected
     - The seat isn’t occupied
     - The battery of the remote controller is exhausted
  To solve the problem, you should...
     - Check if the power cord is connected and, if not, connect it.
     - Check the power supply system in your house.
     - Occupy the seat (the unit has an occupied sensor, so it doesn’t work unless someone is actually on it).
     - Replace the battery of the remote controller.


3.  There’s a Water Leak

   This might happen because…
     - There are problems with the water supply system
  To solve the problem, you should...
     - If there is water leaking from the main unit, you’ll need professional assistance. Call the service center or bidetsPLUS.


4.  The Washing Water Pressure Is Too Weak

   This might happen because…
     - The water pressure level is set to “LOW”
     - The strainer is clogged
  To solve the problem, you should...
     - Check the water pressure level and, if necessary, change it to “HIGH”.
     - Clean the strainer.


5.  The Washing Water Isn’t Warm

   This might happen because…
     - The water temperature is set to “LOW”
     - The continuous operation of the device has depleted the supply of warm water
  To solve the problem, you should...
     - Check the water temperature and, if necessary, change it to “HIGH”.
     - Wait for about three minutes and try using the bidet again.


6.  The Seat and Dryer Aren’t Warm

   This might happen because…
     - The seat and dryer temperature is set to “LOW”
  To solve the problem, you should...
     - Check the seat and dryer temperature and, if necessary, change it to “HIGH”.
     - Here are the instructions on how to install a Bio Bidet BB 2000 for your reference.


What If Nothing Works?

Sometimes the problem with your luxury bidet might be a bit more complicated than it looks like, but that’s what we’re here for. If you’re having trouble with the Bio Bidet BB 2000 and the remedies above haven’t solved it, don’t hesitate to contact bidetsPLUS!

 

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